CONCIERGE
Ego Atelier concierge services are an extension of your personalised experience and designed to simplify your life, preserve your much-loved shoes, and reduce our impact on the earth - providing committed solutions for people & the planet.
Refurbishment
Our Refurbishment Service is a product life extension program offered to preserve your shoes as well as mitigate unnecessary waste. This service includes new lifts, insole socks, repair of any minor leather knicks, and polishing - anything beyond this will be evaluated on a case-by-case basis. The first refurbishment service is complimentary excluding shipping. Ego Atelier’s goal is to make every effort to preserve your much-loved shoes. Get in touch to learn more.
Recycling
Our recycling service is a further extension to responsibly transfer shoes into the final phase of the circular economy model. All previously owned shoes submitted to Ego Atelier will be repurposed by removing the shoe and reusing or recycling every part, emphasising the former solution. The client will incur shipping costs. To inform us of your wish to recycle your shoes Get in Touch to find out more about this service. Ego Atelier is consistently reviewing our design methods to ensure our commitment to a circular economy.
Revive
Our products are made to the highest standards with hand-selected premium materials, built to last, made to be repaired, and with consistent care will last lifetimes. The colour and grain of leather & suede are natural attributes making each product that much more unique. Being an organic product regular care is required to protect & maintain your items. For all leather & suede products please treat your product every few months to prevent water damage & soiling. Due to the natural qualities of the product, we highly recommend you do not wear it in a wet/damp environment.
Please visit Saphir premium leather & suede care experts to find stockists and for guidance on how to care for Nappa leather & how to care for Suede.
Logistics
Shipping is complimentary to the United Kingdom, Europe, United States, & Canada.
Shipping to any other country - please contact us for shipping options and prices.
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Originating from the United Kingdom, once the product is completed and prepared for shipping, you will be notified and given a tracking number. Packages are shipped via FedEx.
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Duties will be paid by the purchaser on receipt in accordance with the regulations of your country of residence
Contact us for more information.
Returns
As each pair of shoes is made to order with specific choices made by the client it is of a customised nature, therefore each client's request to return or exchange will be considered on a case-by-case basis.
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For returns or exchanges please email within 7 days of delivery to inform us of your intentions.
